Frequently Asked Questions
What is Proud Maid?
Proud Maid are a domestic cleaning agency that love making customers happy. We have a number of fully vetted cleaning professionals who can complete regular cleaning, deep cleaning and end of tenancy cleaning services. Here at Proud Maid your trust and security are our priority, we want to partner you with a true cleaning hero so complete our form and get a price today!
What should I expect during the first clean?
Everyone is different and everyone will have different needs. When you first meet your cleaner you can show them around your home and advise them what you would like cleaned, they are your cleaner after all! This will give them a chance to use their experience to tailor a cleaning service around your needs. Make sure you show your cleaner where the equipment and supplies are stored.
Can I provide a key?
We always recommend that you leave a key in a lock box, with a neighbour, hidden under a pot or matt or for you to be in to let the cleaners in. We understand that sometimes you are unable to be in so please feel free to pass a key onto your cleaner.
Is my cleaner insured?
100%, your trust and security are our number one priority. To be part of the Proud Maid family all cleaners need to have public and employers liability insurance prior to completing any cleans.
Can I change my cleaner?
Yes! If for any reason you are not happy with your regular cleaner then please send an email or call us and we will change your cleaner for you! We are an agency and we have a large pool of cleaners for you to choose from, all of our cleaners are fantastic however if for any reason you are unhappy a new cleaner will be sent :)!
What supplies & equipment should I provide?
Deep cleaning / End of tenancy cleaning
Your cleaning professional will provide all cleaning supplies and equipment, you do not need to worry about a thing!
Regular Cleaning
We recommend to have the following cleaning supplies at home if you do not opt for your cleaner to bring cleaning supplies.
- Cleaning cloths
- Feather duster
- Scratch-free sponge
- Toilet Cleaner
- Limescale remover
- All-Purpose cleaner
You must always provide a hoover and a mop and bucket, your cleaner will not be carrying these around.
Ready To Save Your Time?
Proud Maid provide high quality cleaning services in Colchester, Cambridge, Peterborough, Northampton, Milton Keynes, Luton and London. We can take care of your regular, deep or end of tenancy cleaning needs. Book your house cleaning service online today, it only takes 60 seconds!